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Shipping Information


Where is my order?

 Orders are processed in the order they are received. When your order has shipped, our system will send you a confirmation email with your tracking information. You can follow your order’s progress by clicking on the tracking number in the shipping confirmation email or by entering the tracking number directly on


All past and current orders can also be found under the ‘My Account” option (located in the top right corner of the screen). This section also contains tracking information for current orders and allows you to look up items purchased on previous orders.


 How long will it take to receive my order once it has shipped?

 All orders are shipped directly through USPS. Delivery time after shipping is generally 3-5 business days, depending on where your order is being delivered. For first class mail, please allow up to 7 business days for delivery. All orders are shipped from SC zip code 29405.


 How will my order be shipped?

All orders are shipped through USPS, either First Class or Priority, depending on weight.


 How much will the shipping cost be for my order?

Shipping is a flat rate of $1.99, regardless of the size of your order.


 Can I upgrade to a faster shipping method?

 No, at present, we do not have an option to upgrade to Express or Priority shipping methods.


 Can I choose to have my order shipped via FedEx or UPS?

 No, all orders are currently shipped exclusively through USPS. However, this is an option we are working to add and will be available to our online customers in the near future.


 Why does my order status say 'Electronic Shipping Info Received' but there's no tracking information?

 USPS Tracking number isn't really tracking; it's a delivery confirmation number. As your package makes progress to its final destination, it may be scanned at certain points along the way. However, this is not always the case.

 If your order was recently processed by our shipping department and mailed out, your order may show only 'Electronic Info Received' until it reaches a USPS facility or your location.


 How quickly will my order be shipped once it has been placed?

 Our turnaround time for shipping is generally very fast and most orders will be shipped within 24 hours once they have been placed. We do not ship orders on Saturday or Sunday so orders placed over the weekend or on Friday evening will be shipped as soon as possible the following week.

 Orders placed during holidays or sales may take longer to process. Please allow additional time for shipping during the holidays, as USPS does tend to take a little longer to ship during these peak times of year. 

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Article ID: 22
Category: Knowledgebase
Date added: 12-05-2013 15:17:02
Views: 1462
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